Privacy

1. Identity of Data Controller

Travelassistant24 (“TA24” or “We”), we attach utmost importance to the protection of your personal data, being aware of our capacity as data controller. Therefore, as TA24, we take the necessary measures to protect the privacy of all individuals whose personal data we process and to ensure the security of their personal data.

Your personal data is processed in accordance with the legal legislation under the supervision of our Personal Data Protection Committee and Personal Data Protection Officer, within the framework of the Personal Data Protection Policies and Procedures put into effect within the TA24.

2. Your Personal Data, Our Processing Purposes and Legal Reasons

Your personal data to be processed by our company, the purposes of their processing and our legal bases are stated below.

Personal Data	Processing Purpose	Legal Basis
Kimlik	Execution of Goods / Services After-Sales Support Services, Execution of Goods / Services Production and Operation Processes, Execution of Goods / Service Sales Processes Execution of Customer Relationship Management Processes, Follow-up of Requests / Complaints, Execution of Activities for Customer Satisfaction Execution of Marketing Processes of Products / Services Execution of Emergency Management Processes Providing Information to Authorized Persons, Institutions and Organizations, Execution of Activities in Compliance with the Legislation Execution of Communication Activities, Advertising / Campaign / Promotion Processes, Organization and Event Management Execution of Finance and Accounting Affairs, Execution / Supervision of Business Activities, Follow-up and Execution of Legal Affairs	Contract, Legitimate interest, Use of right, Legal obligation
Communication	Execution of Goods / Services After-Sales Support Services, Execution of Goods / Services Production and Operation Processes, Execution of Goods / Service Sales Processes Execution of Customer Relationship Management Processes, Follow-up of Requests / Complaints, Execution of Activities for Customer Satisfaction, Execution of Marketing Processes of Products / Services, Organization and Event Management Execution of Emergency Management Processes Providing Information to Authorized Persons, Institutions and Organizations, Execution of Activities in Compliance with the Legislation, Execution of Finance and Accounting Affairs, Execution / Audit of Business Activities	Contract, Legitimate interest, Use of right
Legal action	Execution of Emergency Management Processes, Follow-up of Requests / Complaints, Execution of Activities in Compliance with the Legislation, Follow-up and Execution of Legal Affairs, Execution of Management Activities, Providing Information to Authorized Persons, Institutions and Organizations	Actual impossibility, Use of right, Legitimate interest
Guest Transaction	Execution of Goods / Services After-Sales Support Services, Execution of Goods / Services Production and Operation Processes, Execution of Goods / Service Sales Processes Execution of Customer Relationship Management Processes, Follow-up of Requests / Complaints, Execution of Activities for Customer Satisfaction, Execution of Marketing Processes of Products / Services, Organization and Event Management Execution of Emergency Management Processes Execution of Finance and Accounting Affairs, Execution / Audit of Business Activities, Informing Authorized Persons, Institutions and Organizations, Execution of Activities in Compliance with the Legislation	Contract, Legitimate interest, Use of right, Actual impossibility, Express consent
Physical Space Security (For example, building entry and exit registration information, camera records)	Providing Physical Space Security, Creating and Tracking Visitor Records, Carrying out the Activities in Compliance with the Legislation, Providing Information to Authorized Persons, Institutions and Organizations, Follow-up of Requests / Complaints, Execution of Activities for Customer Satisfaction	Use of right, Legitimate interest
Finance	Execution of Goods / Services After-Sales Support Services, Execution of Customer Relationship Management Processes, Follow-up of Requests / Complaints Execution of Finance and Accounting Affairs, Execution / Audit of Business Activities, Execution of Goods / Services Sales Processes Execution of Activities in Compliance with the Legislation	Use of right, Legitimate interest, Contract
Audio and Audio Recordings	Execution of Goods / Services After-Sales Support Services, Execution of Goods / Services Production and Operation Processes Execution of Customer Relationship Management Processes, Follow-up of Requests / Complaints Execution of Communication Activities, Advertising / Campaign / Promotion Processes Execution of Emergency Management Processes, Providing Information to Authorized Persons, Institutions and Organizations	Actual impossibility, Use of right, Legitimate interest, Express consent
Health Information	Execution of Emergency Management Processes, Execution of Goods / Services After-Sales Support Services, Follow-up of Requests / Complaints, Execution of Goods / Service Production and Operation Processes, Execution of Goods / Service Sales Processes	Explicit consent, processing by legally authorized persons

3. Collection Method of Your Personal Data

Your personal data is obtained and processed in physical and electronic media, by automatic and non-automatic means. Your personal data may be collected in non-automatic ways, for example, through various forms filled in by you or the documents you submit, or by automatic means through the use of e-mail, company devices and other resources, or cameras.

4. To Whom Your Personal Data May Be Transferred And For What Purposes

The third parties to whom your personal data can be transferred and the purposes of the transfer to these third parties are stated below. Only the necessary of your personal data will be transferred in a limited way for sharing purposes.

Group	Transfer Purpose
Natural persons or private law legal persons (For example consulates, embassies, insurance companies)	Execution of Emergency Management Processes Execution of Goods / Services After-Sales Support Services Execution of Customer Relationship Management Processes, Follow-up of Requests / Complaints Providing Information to Authorized Persons, Institutions and Organizations, Execution of Activities in Compliance with the Legislation, Follow-up and Execution of Legal Affairs Execution of Management Activities, Execution of Assignment Processes
Publicization (For example, sharing on social media)	Execution of Communication Activities, Advertising / Campaign / Promotion Processes
Shareholders, Community Companies	Execution of Assignment Processes, Execution of Management Activities Execution of Good / Service Production and Operation Processes, Execution of Customer Relationship Management Processes, Execution of Good / Service Sales Processes
Work partners (For example, hotels, tour operators, business partners selling tours)	Execution of Goods / Services After-Sales Support Services, Execution of Goods / Services Production and Operation Processes, Execution of Goods / Service Sales Processes Execution of Customer Relationship Management Processes, Follow-up of Requests / Complaints Execution of Emergency Management Processes,
Authorized Public Institutions and Organizations	Execution of Emergency Management Processes, Execution of Goods / Services After-Sales Support Services, Follow-up of Requests / Complaints, Informing Authorized Persons, Institutions and Organizations, Execution of Activities in Compliance with the Legislation, Follow-up and Execution of Legal Affairs

5. Your Rights Regarding Your Personal Data

By applying to our company, you can make a request regarding the following issues:

To learn whether your personal data is processed, to request information about it if it is,
To learn the purpose of processing your personal data and whether they are used in accordance with the purpose,
Learning the third parties to whom your personal data is transferred in the country or abroad,
Requesting correction of your personal data in case of incomplete or incorrect processing and requesting notification of the transaction made within this scope to the third parties to whom your personal data has been transferred,
Requesting the deletion, destruction or anonymization of your personal data in the event that the reasons requiring the processing of your personal data disappear, and requesting the notification of the transaction made in this context to the third parties to whom the personal data has been transferred,
Objecting to the emergence of a result against you by analyzing your processed data exclusively through automated systems,
If you suffer damage due to the unlawful processing of your personal data, requesting the compensation of the damage.
You can exercise your rights regarding your personal data through the following methods and submit your requests to our Company. In order for it to be concluded in the fastest and most effective way, we kindly request you to fill out the Personal Data Protection Law Application Form at www.mpdmcturkey.com.